How many calls have been lost because the transfer did not go through? How many calls have been unsuccessful because the conference call did not have a good connection? How many times has that call had to wait until you were finished with the first call? How many times have you had to put the telephone down while you searched the web? No longer will any of your current calling concerns be an issue when you use VoIP services. VoIP stands for Voice over Internet Protocol and it uses broadband to connect calls. It a high-quality digital voice service that is easy to use on your QA. Costs are lower because bills are based on the amount of information being sent over the Internet versus being charged for the minutes on a phone call.
VoIP does not need extra lines and can transport more than one telephone call at a time.
Free services include conference calls, call forwarding, automatic redialing, caller ID, call transfer, call return, and voicemail. Out of the office? Out of town? Out of Country? Take your phone adapter with you and connect to the Internet to be back in business. Concerned about 911 services? Not to worry, the FCC has regulated that beginning in the summer of 2010, VoIP providers must shorten the porting period for “simple” ports. Join the millions of individual families and business choosing VoIP.
Have you ever imagined the future of the telephone systems?
Surprisingly as it may seem, but our rapid development in science and technology more and more often overcomes the boldest of our fantasies and expectations.
A lot of people consider VOIP Call Center to be the greatest breakthrough in telephone technology.
What does it mean? VOIP is the abbreviation of the phase “voice over Internet protocol”. The acronym says for itself. It means the possibility to use the Internet digital signal for placing calls in exchange for the traditional analog signals that are used in traditional telephony.
VOIP has the telephone voice data broken down into digitized packets. These packets are divided into segments and categories, and then transmitted, in bits and in bytes, by means of a packet switching network, to an indicated IP (Internet Protocol) address. The receiver of the message is another computer that gets and puts the data together at the end of the transmission and then produces a voice on the receiving telephone.
The obvious pluses of the VOIP Call Center in connection with a Public Switched Telephone Network (PSTN) is that the VOIP Call Center do not have a problem with overburdened telephone lines, and doesn’t faces such expenses that traditional telephone services face.
The technology itself is not as new as it seems to be because it have already been used for years by business companies because of the effective cost of having a central telephone system dedicated to all of the telephones in their business.
VOIP call centers are the wave of the future from communication to customer retention. The efficiency that these call centers enjoy is largely due to the sheer volume of calls they are able to handle in a single day. VOIP is an acronym that stands for “voice over Internet protocol”. Put simply, this technology allows a call center to use the digital signal of the Internet to place calls instead of the traditional analog signals used in traditional telephony. Businesses have been using digital phone systems for years due to the cost effectiveness of having a central phone system dedicated to all of the phones in their business.
This technology depending on a digital call router that would intercept calls at a main hub and then transfer the analog signal digitally to any phone on the system. The exciting thing about VOIP technology is that it is software-based as opposed to hardware-based. There is very little equipment involved in VOIP technology instead of the big mainframes and PBX routing systems used in traditional digital phone systems. This means that the VOIP is easily maintained and expandable which make this technology the perfect solution for a call center.
Typically, call centers have a large bank of phones that must take and make calls throughout a given time.
This heavy volume taxes regular digital phone systems, which can lead to overloaded circuits. VOIP can be expanded through software that means that when call volumes are reaching their max that a buffer can placed quickly to avoid overloaded circuits.
